At Your Zodiac Vibes, we want you to be happy with your purchase. If there is a problem with your order, please contact us as soon as possible so we can help.
Damaged, Faulty or Incorrect Items
If your item arrives damaged, faulty, or you receive an incorrect item, please contact us promptly through our Contact Us page.
Please include your order number, a description of the problem and, where possible, clear photographs showing the issue. We will review the matter and work with you to provide an appropriate solution.
Change of Mind
Unless otherwise stated, we do not normally offer refunds or exchanges simply because you have changed your mind, selected the wrong product, colour or size, or no longer require the item.
Please check product descriptions, measurements and size information carefully before placing your order.
Personalised or Made-to-Order Products
Personalised, customised or made-to-order products generally cannot be returned for change of mind. This does not affect your rights where an item is faulty, damaged, incorrectly supplied or otherwise covered by applicable consumer law.
Returns
Please contact us before returning an item. Items returned without prior contact may delay the processing of your return.
If a return is approved, we will provide you with the appropriate return instructions.
Refunds
Once an approved return has been received and assessed, we will advise you of the outcome. Where a refund is approved, it will generally be issued to the original payment method.
The time taken for a refund to appear in your account may vary depending on your bank or payment provider.
Shipping Costs
Responsibility for return shipping costs will depend on the reason for the return. Where an item is faulty, damaged, incorrectly supplied or otherwise covered by your rights under Australian Consumer Law, we will handle the matter in accordance with those rights.
Australian Consumer Law
Our Refunds and Returns Policy does not exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.
Contact Us
If you have a problem with an order or would like to discuss a return, refund or replacement, please contact us through the Contact Us page and include your order number.
Your Zodiac Vibes
Born Under the Stars. Made for You.